Shipping policy
Processing
Orders are processed after payment is received. Orders over $2,000 are reviewed by our team first, and we email you once your order is cleared to ship.
Delivery
We ship to addresses within the United States. When your order leaves us, you'll receive an email with tracking details. Delivery times depend on the carrier and your location.
Need it by a certain date?
Please contact us before ordering so we can tell you whether that timing is possible.
Problems with a delivery
If a package arrives damaged or doesn't arrive, contact us and include your order number.
Delivery timelines
Research peptides: 2–5 business days. Exosome vials: 10–14 business days. Orders held for manual review ship after they are cleared.
Diluent vials
Each exosome vial ships with its own separate vial of sterile diluent, packed together in the same box. Keep both vials sealed and stored as shown on the label until use. If a diluent vial arrives cracked, open, or missing, contact us within 72 hours of delivery with your order number. Include a photo of any damage.
Returns
Missing or damaged orders have a 72-hour return window after delivery. Contact us within that window with your order number and details of what is missing or damaged. For damaged items, include photos. Contact us before sending anything back so we can provide return instructions.
Exosome products are not FDA approved.